Support
Services
Offline Processing
In spite of the progression to real-time electronic validation and clearing, some retailers still need to return physical coupons and vouchers to us for clearing (or offline processing), just as they have done for decades. To facilitate this requirement, we maintain offline processing and clearing services for all coupons and vouchers redeemed by retailers. As always, this includes claim verification, reconciliation and settlement services.
PPS also provides coupon management and handling services for over 1,000 FMCG brands and many agencies in the UK and Irish markets, enabling issuers to create and configure promotions online. In the case of mobile and Internet Printable (IP) Coupons, this allows the instant deployment and real-time control of promotions. Consolidated redemption data for both real-time and offline cleared coupons means market-wide reporting of all coupon activity in one integrated report.
E-Commerce & Fulfilment Services
Our concentration is on specialised fulfilment, where services of critical importance to our clients’ business are dependent on our knowledge, systems and security. Over three decades of experience have taught us how to process sensitive customer data and high value orders to standards unmatched in our industry. Our experience and learning have fed into the development of our web-based management applications that control every element of the processes, from order placement and payment to picking, packing and despatch.
One key learning over the years has been that one size does not fit all clients, and we never attempt to shoehorn your business into our processes. So, our obligatory controls must also allow for the tailoring of solutions, a range of personalisation options and speed of order turnaround. Fit-for-purpose facilities, highly proceduralised process controls and security, operated by our dedicated and committed staff also contribute to unrivalled service.
We are a leading market specialist in the fulfilment of stored value cards (mainly gift cards) for both B2C and B2B programmes. Our solutions include
- E-commerce solutions – B2B, B2C, secure and PCI compliant
- Bespoke fulfilment and personalisation requirements
- Web-based order management systems for retailers and their customers
Customer Support
A vital component of our end-to-end service ethos is customer support. We have decades of experience operating multi-channel customer support services, and using state of the art technology, we support consumers, retailers, industry partners, manufacturers and publishers. Together with our experienced and dedicated teams, a range of automated services give our clients the best of all possible worlds. Our focus remains in areas that support our core business – retail store and customer service, loyalty and rewards programmes, sales promotion schemes and prepaid card programmes.
